TEXT MESSAGE— Follow-up

Be helpful, even when you’re away.

Acknowledge a request outside office hours and set a clear expectation for your reply.

Text message

Hi {{ contact:firstName }}, thanks for reaching out to [Company name]. Our team is away right now. We’re available [working days and hours, timezone] and will reply on the next working day.

Be helpful, even when you’re away.

A few useful companions.

The right reply. Even after hours.

Let them know you’re on it.