Last Updated: January 22nd, 2026
We’re committed to the confidentiality and security of any personal information you provide us with. This Privacy Policy describes how OZAY LLC (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information through the GoCRM platform and https://gocrm.io (collectively, “The Service”).
1. Information We Collect
Account Information
When you register for The Service, we collect your company name, user name, email address, and phone number. For paid subscriptions, we collect billing information including credit card details, which are processed and stored by our third-party payment processor.
Contact and CRM Data
The Service allows you to store and manage information about your contacts, including names, email addresses, phone numbers, physical addresses, company affiliations, custom fields, tags, notes, and any other data you choose to enter. You control what contact data is stored in your account.
Communication Data
When you use The Service’s communication features, we collect and store:
- Emails: Email messages, headers, metadata, and attachments synced through our email integration
- SMS messages: Message content, sender/recipient phone numbers, and delivery status
- Phone calls: Call logs including duration, direction, caller/recipient information, and — when enabled by you — call recordings and voicemails
- Social messaging: Messages sent and received through connected social media pages
Device and Technical Information
We collect information about the devices you use to access The Service, including device type, operating system version, device identifiers, browser type, IP address, and push notification tokens.
Usage and Analytics Data
We automatically collect application usage statistics, including pages viewed, features used, clickstream data, timestamps, referring/exit pages, and performance data. We also collect log file data such as IP addresses, browser type, internet service provider, and operating system.
Location Data
With your permission, we collect location data from your device. This data is used for features such as nearby lead notifications and address geocoding. You may opt out of location collection through your device settings or by contacting us.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain The Service
- Process payments and manage billing
- Send and receive emails, SMS messages, and phone calls on your behalf
- Sync your email inbox and calendar
- Provide search functionality across your CRM data
- Send push notifications about service updates and activity (with your consent)
- Geocode addresses to enable location-based features
- Transcribe call recordings and voicemails using AI-powered transcription
- Track email delivery, opens, and clicks for your outreach campaigns
- Verify email addresses for deliverability
- Provide real-time updates and notifications within the application
- Analyze usage patterns to improve The Service
- Send service-related announcements, billing information, and support communications
- Detect and prevent fraud, abuse, and security issues
3. AI and Automated Processing
The Service uses AI-powered features to assist you:
- Audio transcription: Call recordings and voicemails may be processed by third-party AI transcription services to generate text transcripts.
We do not use your data to train AI models.
4. Email and Communication Tracking
When you send outreach emails through The Service, we may embed tracking technologies (such as tracking pixels and link redirects) to provide you with delivery, open, and click analytics. This tracking applies to emails you send to your contacts through our outreach features — not to your synced inbox.
5. Third-Party Service Providers
We use third-party vendors to provide the infrastructure, tools, and technology required to run The Service. These providers are authorized to use personal information only as necessary to provide their services to us. Our third-party service providers fall into the following categories:
- Payment processing — to process credit card payments, manage subscriptions, and handle billing
- Email synchronization and sending — to sync your email inbox and calendar, send outreach emails, and track delivery and engagement
- SMS and voice communications — to provide SMS messaging, voice calling (VoIP), call recording, voicemail, and phone number provisioning
- Call tracking and attribution — to track calls and form submissions for marketing attribution
- AI and transcription — to transcribe call recordings and voicemails
- Cloud storage — to store files, documents, email attachments, and application assets
- Real-time and push notifications — to deliver live updates within the application and push notifications to mobile devices
- Search and indexing — to provide full-text search across your CRM data
- Geocoding and maps — to convert addresses to coordinates for location-based features
- Email verification — to verify email address deliverability
- Data enrichment — to parse business card images and enrich contact data
- Social messaging — to enable messaging through connected social media platforms
- Error monitoring — to monitor and resolve application errors
- Customer support — to provide in-app chat support
- Integration platforms — to enable custom webhook integrations you configure
You may contact us at support@gocrm.io for a current list of our third-party service providers.
6. Information Sharing
We will not sell, rent, or exchange your personal information with third parties, except as described in this policy.
We may share information:
- With service providers described in Section 5, solely to operate The Service
- When required by law, including to comply with a subpoena or similar legal process
- To protect rights and safety, when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud
- In response to government requests, including to meet national security or law enforcement requirements
- In a business transfer, if we are involved in a merger, acquisition, or sale of assets — you will be notified via email and a prominent notice on our website before your information is transferred
7. Call Recording and Consent
The Service includes optional call recording features. When you enable call recording, you are responsible for complying with applicable laws regarding call recording consent. Many jurisdictions require one-party or all-party consent before recording a call. We recommend consulting legal counsel to understand your obligations.
Recorded calls are stored securely and may be transcribed using AI-powered transcription services (see Section 3).
8. Cookies and Tracking Technologies
We and our service providers use cookies, tracking pixels, and similar technologies to:
- Authenticate users and maintain sessions
- Remember user settings and preferences
- Analyze site usage trends and gather demographic data
- Deliver and measure the effectiveness of communications
You can control cookies through your browser settings. Rejecting cookies may limit certain features of The Service.
Some of our third-party service providers, including our customer support and error monitoring tools, may also set cookies. Please refer to their respective privacy policies for more information.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide The Service. When you delete your account:
- Your CRM data (contacts, communications, files) is deleted
- Some data may be retained in backups for a limited period
- Certain records may be retained as required by law, for dispute resolution, or to enforce our agreements
Data that has been shared with third-party services is subject to those providers’ retention policies.
When you delete individual records (such as contacts), those records are removed from active use. Some data may be soft-deleted (marked for deletion) before being permanently removed.
10. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption in transit, encrypted cloud storage at rest, role-based access controls, and team-level data isolation. We regularly review our security practices and update them as needed.
While no system is completely immune to risk, we are committed to promptly addressing any security incidents and notifying affected users in accordance with applicable laws.
11. Your Rights and Choices
Access and Portability
You may request a copy of the personal data we hold about you. You can export your contact data as CSV files through The Service. We will respond to access requests within 30 days.
Correction and Deletion
You may update or correct your personal information through your account settings. You may request deletion of your account and associated data by contacting us.
Communication Preferences
- Marketing emails: You may unsubscribe through email links, account settings, or by contacting us
- Push notifications: You may opt out through your device settings
- Service emails: You cannot opt out of essential service-related communications (e.g., billing, security, maintenance notices)
Contact Unsubscribe
Contacts who receive SMS messages or emails through your account may opt out of further communications. We track and honor these unsubscribe requests.
12. Data Processing on Behalf of Clients
The Service processes data under the direction of its clients (our users). We have no direct relationship with the individuals whose personal data our clients store in The Service. If you are a contact whose information is stored in GoCRM by one of our clients and wish to access, correct, or delete your data, please contact the GoCRM client (the organization that entered your data) directly. We will assist our clients in responding to such requests within 30 business days.
13. Children’s Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
14. Third-Party Links
Our site and service may include links to other websites whose privacy practices may differ from ours. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
15. Testimonials
We may display testimonials from satisfied customers on our website. With your consent, we may post your testimonial along with your name. You may request updates or removal by contacting us.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify the primary account owner via email before the changes take effect. We encourage you to review this policy periodically.
17. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@gocrm.io
- Phone: 1 (866) 890-4140
- Address: 4002 N. Jackson Road, Pharr, Texas 78577