GoCRM is a CRM with built-in calling. Make and receive business calls from your browser or the mobile app, with the contact's full history in front of you. Every call is logged automatically, so there's no separate phone system to connect.
Your business line, wherever you work.
The relationship stays in view.
Keep the details after you hang up.
There are two ways to get your calls into a CRM. Here's how they compare.
A business phone or VoIP provider connects to your CRM through an integration, which syncs calls back to the contact.
Can make sense if you run a call center or a phone system you need to keep.
The phone is part of the CRM. Numbers, calls, recordings, and notes stay with the contact from the first conversation.
A good fit for sales and follow-up teams who work from the customer record. See it with your team's calls
YOUR BUSINESS, ON THE GO
Make and receive business calls from your laptop or smartphone. The GoCRM mobile app for iPhone and Android keeps calling, messages, and contacts close, even when you're out of the office.
THE DETAILS STAY WITH THE DEAL
GoCRM logs every call and saves recordings and voicemails to the contact timeline. Add your notes during or after the conversation, so the next person picks up the story without starting over.
MORE CLARITY, FOR THE WHOLE TEAM
Give people the right numbers, keep the team organized, and understand your calling activity at a glance.
Get dedicated local business numbers, assign them to team members or territories, then reassign them as your business changes.
Review calling reports alongside your tasks and pipeline to understand how conversations are moving forward.
Product mockups use illustrative contacts, phone numbers, and activity data.
Calling only helps if the call reaches the right person and leaves your team something to act on. Here's what else to look for, and how it works in GoCRM.
Send incoming calls to the GoCRM phone first, then forward them to another line after a few seconds. Customers only see your business number, never your personal one.
When a call is forwarded to your own phone, call whisper tells you it’s coming through GoCRM before you say hello.
Give a campaign its own tracking number and see which ads, mailers, and signs are producing calls.
Marketing AttributionWhen you can’t answer, GoCRM can send a text reply automatically, so the lead hears from you while you’re still on the other call.
Text MessagingBuild call tasks into your sales process, assign the right owner, and see where each conversation stands in the shared activity feed.
Sales PipelineManagers can review call activity and recordings without hovering over the team, which makes coaching more specific and handoffs cleaner.
BEYOND THE PHONE CALL
GoCRM's AI note taker integrates with Zoom, Microsoft Teams, and Google Meet. Stay focused on the conversation, with AI-powered meeting notes to help you keep the details afterward.
Start with the way your team calls today. We'll show you what changes and what doesn't.
Talk through your setupA CRM with built-in calling has a phone system inside the software. Your team makes and receives calls from the contact record using business numbers, and each call is logged automatically, with no separate dialer or phone integration to manage.
Yes. Most business phone and VoIP providers connect to popular CRMs through an integration that syncs calls back to the contact. The other option is a CRM with calling built in, like GoCRM, where the phone and the customer record are already one system.
With a separate provider, you usually install its connector, sign in to both accounts, match users to numbers, and test that calls log to the right contact. With GoCRM there is no connector to install, because your business number already lives in the CRM.
No. GoCRM includes calling and dedicated virtual business numbers, so your team can call from a browser or the mobile app. If you have a phone system or a number you want to keep, bring the details to your demo and the team will confirm the right setup.
Yes. The GoCRM mobile app for iPhone and Android lets your team make and receive calls from the business number, see the contact’s history, and keep messages with the relationship. Your personal number stays private.
GoCRM logs calls to the contact timeline automatically and saves recordings and voicemails there, alongside your notes. Recording is a setting you control, and consent rules vary by state and country, so check what applies to your business.
Yes. Assign dedicated local numbers to team members or territories, and reassign them when someone moves on or your territories change.
Yes. GoCRM calling runs over the internet, so you can forward incoming calls to another line for times you aren’t logged in or your connection is weak. The customer still sees your business number, and call whisper tells you the call is coming through GoCRM.
Yes. Give a campaign its own tracking number, and GoCRM connects the call to that source on the contact’s record, so you can see which marketing makes the phone ring.
KEEP THE CONVERSATION MOVING
LET'S CONNECT
See how built-in calling fits the way your team works.
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