A GOCRM PLAYBOOK
Day & time SMS responder
Give new inquiries a different response during the day, in the evening, and over the weekend.
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- From 02 · YES only03
- All reply paths finish here04
Send the after-hours reply
Set an honest expectation for the next working day, then finish this branch.
Replace [bracketed details] and confirm merge fields in GoCRM. Copying keeps these placeholders intact.
Open this message templateBEFORE YOU SWITCH IT ON
Make this flow your own.
Teams that want to acknowledge website inquiries without promising an immediate reply outside working hours.
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Create the daytime and after-hours SMS templates.
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Choose the form, sending number, working days, hours, and timezone.
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Test a working-hours, evening, and weekend scenario before enabling the flow.
This is a recipe to build in your account, not a one-click import. Review contact permissions, timing, and reply-pause rules before starting.
Open your GoCRM accountOriginal GoCRM walkthrough. Menus may look different in your account.
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